Return & Exchange Policy

Jolchobi – 7-Day Return & Exchange Policy

At Jolchobi, we offer a 7-day return and exchange policy from the date of delivery. Customers can request a return or exchange within 7 days of receiving their product, subject to the following terms and conditions.

1. How to Request a Return or Exchange

To initiate a return or exchange, please call or send an SMS/WhatsApp message to our official WhatsApp number (+91 9163178602) with your Order ID within 7 days of delivery.

Jolchobi provides one-time free exchange service per order, subject to the conditions mentioned below.

2. Product Eligibility Conditions

To be eligible for a return or exchange, the product must meet all the following conditions:

• The product must be in its original, unused condition.

• The original price tag must remain attached to the product.

• The product must be returned in its original packaging.

Products that do not meet these conditions may not be eligible for an exchange.

3. Return Pickup & Tracking

Once your return or exchange request is accepted, we will arrange the return pickup and share the tracking details with you.

For your own records and protection, you may record a video while handing over the parcel to the pickup agent.

4. Product Inspection & Exchange Dispatch

Once the returned product reaches the Jolchobi office, our team will inspect its condition and verify that it meets all the eligibility requirements.

If the returned product is received in its original condition and passes our inspection, we will dispatch the exchange product on the next working day, subject to holidays and operational availability.

5. Return Transit Time

The exchange product will not be dispatched until the original product has been returned to and received by the Jolchobi office.

Customers are required to wait until the returned product reaches our office and completes the inspection process. The time required for return transit may vary depending on courier operations and other circumstances beyond our control.

6. Holidays & Dispatch Delays

Exchange dispatch may be delayed due to public holidays, festivals, courier service disruptions, or other operational constraints. In such cases, the exchange product will be dispatched on the next available working day.

7. Customer Acknowledgement

By requesting a return or exchange, the customer agrees to the terms and conditions stated in this policy.

For assistance, please contact Jolchobi through our official WhatsApp number and provide your Order ID.

Jolchobi – 7-Day Refund Policy

At Jolchobi, we offer a 7-day refund policy from the date of delivery. If a customer is dissatisfied with a product or wishes to request a refund for a valid reason, they may submit a refund request within 7 days of receiving the product, subject to the following terms and conditions.

1. Refund Request & Free Return Pickup

Customers must contact Jolchobi through our official WhatsApp number and provide their Order ID along with the reason for requesting a refund.

Once the refund request is approved, Jolchobi will arrange a free return pickup from the customer’s delivery address. The return pickup tracking ID will be shared with the customer so they can track the shipment.

2. Product Condition & Eligibility

To qualify for a refund, the returned product must meet all the following conditions:

.The product must be in its original, unused condition.

.The original price tag must remain attached.

.The product must be returned in its original packaging.

.The product must be free from stains, marks, damage, perfume, washing, or any other signs of use.

Products that fail to meet these conditions may not be eligible for a refund.

3. Refund Processing Timeline

Once the returned product reaches the JolChhobi office, our team will inspect it to verify its condition and eligibility.

If the returned product passes inspection, we will initiate the refund on the next working day. The refund will be processed through UPI or bank transfer, using the payment details provided by the customer.

The time taken for the refunded amount to reflect in the customer’s account may vary depending on the bank or payment service provider.

4. Wrong Product or Missing Product Claims

If a customer claims to have received the wrong product, they must provide valid supporting evidence, such as an unboxing video showing the parcel opening and the product received.

If the returned parcel reaches our office and the original product is missing, or a different product is found inside, the refund will not be processed immediately. The case will be investigated before a final decision is made.

5. Investigation & Verification Process

If a wrong-product, product-substitution, or shipment-related issue is reported, the customer must provide a video recorded while handing over the return parcel to the pickup agent, wherever applicable.

Jolchobi will report the matter to its shipping aggregator or courier partner for investigation. The customer must allow the necessary time for the investigation to be completed.

If the investigation confirms that the product was damaged, substituted, or otherwise affected during shipment or courier handling, a full refund will be processed.

If the investigation does not establish that the issue occurred during shipment or courier handling, the refund may be declined, subject to the available evidence and applicable consumer-protection laws.

6. Collection of an Incorrectly Returned Product

If an investigation confirms that a customer has returned a product that does not belong to the order, the customer will be required to collect that product from the Jolchobi office, subject to applicable law and mutually agreed arrangements.

Jolchobi will not be responsible for dispatching an incorrectly returned product back to the customer unless otherwise agreed.

7. Customer Acknowledgement

By submitting a refund request, customers acknowledge that all returns are subject to product-condition verification and, where necessary, shipment investigation.

Jolchobi reserves the right to review each refund request based on the available evidence and the conditions stated in this policy, in accordance with applicable laws.

Festival Season Delivery, Cancellation & Refund Policy

1. Festival Season Delivery Disclaimer
During festival seasons, courier services may experience delays, and deliveries may take longer than our usual estimated delivery time. Therefore, we cannot guarantee or promise an exact delivery date during this period.

2. Customer Confirmation Before Dispatch
Before dispatching an order during the festival season, we will inform the customer about the possibility of delivery delays and the uncertainty of delivery timelines. The parcel will be dispatched only after receiving the customer’s confirmation and consent to proceed under these conditions.

3. Cancellation & Partial Refund for Prepaid Orders
Once a customer has confirmed the dispatch after being informed of the festival-related delivery delays, any subsequent cancellation of the prepaid order, for any reason, will be subject to a partial refund policy. In such cases, 30–40% of the selling price will be deducted, and the remaining amount will be refunded to the customer.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Non-Returnable & Non-Refundable Products

Products Purchased on Offer or Discount: Products purchased under any offer, promotion, or discount are not eligible for return or refund, subject to applicable consumer-protection laws.
Non-Returnable Products: Any product explicitly marked as “Non-Returnable” on its product details page is not eligible for return, refund, or exchange, except where required by applicable law.

Customers are requested to carefully review the product details and applicable terms and conditions before placing an order.

A specific product exchange only applies to any problem with that product. JOLCHOBI provides a one-time FREE EXCHANGE service within 7 days of receiving your order However, returned products must be intact and unused as we will not entertain exchanges for any used products. However, we recommend you check our size chart and resolve any sizing issues before purchasing. Please read the below paragraph for a detailed understanding of the return and exchange policy.

You can do any of the following processes:

You can return the t-shirt to our E-Hub (Exchange Hub) via any courier service of your choice. JOLCHOBI can arrange a pickup for your convenience which is chargeable (depending on the pin code). Once we receive your return parcel it will first be verified if everything is fine then the new product/new desired product will be re-shipped to your address with your consent. We do not accept any (to-pay) orders, so please do not submit any orders on a to-pay basis. (Watermark exchanges are also subject to availability. If the new required size is not available to your liking, you can choose any other design in the available size of your choice).

You can also directly visit our e-Hub (Exchange Hub) if you need to exchange products in person. If necessary, we will make your exchange on the spot. We request you please keep the product intact and unused, we will not return any used product. It is also very important to note that if you are planning to visit our Exchange E-Hub in Baguio, you must inform us one day in advance via phone WhatsApp. E-Hub (Exchange Hub) address is given below. (Watermark exchanges are also subject to availability. If the new required size is not available, you can choose any other design in the available size.) Hub is closed on Sundays and major holidays.

Terms & Conditions – Size Exchange & Delivery Policy

Size Change Before Dispatch
If a customer places an order with an incorrect size and later contacts us via phone or WhatsApp requesting a size change, we will process the request and update the T-shirt size accordingly before dispatch.
Free Size Exchange Policy

After delivery, if the customer wishes to exchange the size, we offer a one-time FREE size exchange. We will arrange a FREE return pickup from the customer’s address. Once the product is picked up and received at our facility, it will undergo a quality check to ensure that it is in its original condition, with all tags (including the price tag) intact.

If the product meets our return criteria, we will process the exchange and dispatch the replacement product within 2 (two) days of receiving the returned item, free of charge, via courier.

Please note that exchanges are only applicable for the same design/product. Exchange requests for different designs or products will not be accepted.
Exchange Delivery Timeline
Please note that the delivery time for exchanged products is not fixed and may differ from the original delivery timeline. The initial order may have been delivered on time, but exchange orders may take longer due to processing and logistics.
No Return or Further Exchange on Exchanged Product
An exchange will be deemed complete once the replacement product has been processed and dispatched from our end, including when it is in transit. After this point, the product shall not be eligible for any further return or exchange under any circumstances.
Damage & Refund Policy
If the product is received in a damaged condition due to shipping, a refund will only be processed if the customer provides a clear open-box (unboxing) video showing:
- The package being opened
- The product condition at the time of receiving
  Without this proof, we will not be responsible for any damage claims.
Additional Exchange Requests (Paid Service)
If a customer requests an exchange beyond the one-time free exchange, it will be treated as a paid service.
Shipping Charges for Paid Exchange
For any additional exchange:
- The customer must pay the shipping charges in advance, OR
- The customer can arrange and send the product via their own courier service

E-Hub (exchange hub) Address:

Baguiati BF-10 Deshbandhu nagar, Shop No-1, Satya Sai Apartment, Kolkata – 700059, Call / WhatsApp – 91631 78602
*Please note that our exchange hub is not an outlet so it is not open all the time, please call/ WhatsApp us to fix a date for the exchange process. The hub is closed on Sundays and major holidays.

*For Customized Design:

Customized or personalized products are made specifically according to your requirements; therefore, they are not eligible for return, exchange, or refund once the order is confirmed.
100% advance payment is required for order confirmation. Orders will be processed only after full payment has been received.
In case of a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for assistance.