A specific product exchange only applies to any problem with that product. JOLCHOBI provides a one-time free exchange service within 2 days of receiving your order However, returned products must be intact and unused as we will not entertain exchanges for any used products. However, we recommend you check our size chart and resolve any sizing issues before purchasing. Please read the below paragraph for a detailed understanding of the return and exchange policy.
You can do any of the following processes:
You can return the t-shirt to our E-Hub (Exchange Hub) via any courier service of your choice. JOLCHOBI can arrange a pickup for your convenience which is chargeable (depending on the pin code). Once we receive your return parcel it will first be verified if everything is fine then the new product/new desired product will be re-shipped to your address with your consent. We do not accept any (to-pay) orders, so please do not submit any orders on a to-pay basis. (Watermark exchanges are also subject to availability. If the new required size is not available to your liking, you can choose any other design in the available size of your choice).
You can also directly visit our e-Hub (Exchange Hub) if you need to exchange products in person. If necessary, we will make your exchange on the spot. We request you please keep the product intact and unused, we will not return any used product. It is also very important to note that if you are planning to visit our Exchange E-Hub in Baguio, you must inform us one day in advance via phone WhatsApp. E-Hub (Exchange Hub) address is given below. (Watermark exchanges are also subject to availability. If the new required size is not available, you can choose any other design in the available size.) Hub is closed on Sundays and major holidays.
E-Hub (exchange hub) Address:
Baguiati BD-10, Deshbandhu Nagar, Tebhaga Apartment, Near Janakalyan Samity, Kolkata – 700059, West Bengal.
Call / WhatsApp – 91631 78602
*Please note that our exchange hub is not an outlet so it is not open all the time, please call/ WhatsApp us to fix a date for the exchange process. The hub is closed on Sundays and major holidays.