Exchanging a particular product is only allowed in case of any Size Related Issue. JOLCHOBI provides one-time free exchange service within 2 days post receipt of your order. The product must be kept intact and unused. We will not entertain exchange of any used product. Although we recommend you to check our Size Chart and clear any size related issues before purchasing. Kindly read the following paragraph for detailed understanding of the processes.
You can do either of these following processes:
- You can parcel the t-shirt to our E-Hub (exchange hub) through any courier services of your choice. Jolchobi can arrange a pickup which is chargeable (Depends on PIN CODE). Once we receive your parcel, a verification will be done and thereafter the new product/new desired size will be shipped with your consent. We don’t accept any (To-Pay) orders, so kindly don’t send any orders on to-pay basis. (Jolchobi exchanges are also subject to availability. If the new required size isn’t available then you can choose any other design on available sizes).
- You can also directly visit our E-Hub (exchange hub) to exchange the product personally, exchanges will be done on spot. Kindly keep the product intact and unused, we will not exchange any used products. Also it is very important to note that if you’re planning to visit our exchange e-hub at Baguiati, you would need to inform us a day prior via Phone/ WhatsApp only. E-Hub (exchange hub) Address is given bellow. (Jolchobi exchanges are also subject to availability. If the new required size isn’t available then you can choose any other design on available sizes.) Hub is closed on Sundays and major holidays.
E-Hub (exchange hub) Address:
Baguiati BD-10, Deshbandhu Nagar, Tebhaga Apartment, Near Janakalyan Samity, Kolkata – 700059, West Bengal.
Call / WhatsApp – 91631 78602
*Kindly note that our exchange hub is not an outlet therefore it is not open all the time, kindly call/ WhatsApp us to fix a date for the exchange process. Hub is closed on Sundays and major holidays.