We thank you from the bottom of our heart for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.
We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes. These terms and conditions are not there to intimidate the user but are there so as to minimise the areas of conflict. We have listed these so that the user is aware of the processes and rules that can affect him/her, his/her order and the recipient.
Please read these Terms and Conditions carefully, clarify them from Customer care if you have any doubts.Be assured that our spirit of working is that everyone should be benefited – our team, our customers and our company.
Terms and Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
a) www.jolchobi.in website (“Website”) is an Internet based content and e-commerce portal.
b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Jolchobi.in at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Jolchobi.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Jolchobi.in cannot and will not be liable for any loss or damage arising from your failure to comply with this Section (b).
When You use the Website or send emails or other data, information or communication to Company, You agree and understand that You are communicating with Company through electronic records and You consent to receive communications via electronic records from the Company periodically and as and when required. The company may communicate with you by email or by such other mode of communication, electronic or otherwise.
Jolchobi.in provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise as gifts such as watches, perfumes, sunglasses, belts, and other gift items from various brands. (collectively, “Products”). Upon placing order, Jolchobi.in shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.
Jolchobi.in provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise as gifts such as Customized Coffee Mugs,T-shirts, Photoframes , and other gift items from Jolchobi.in. Upon placing order, Jolchobi.in shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.
Use of the Website:
You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:
Membership on the Website is free for buyers. Jolchobi does not charge any fee for browsing and buying on the Website. Jolchobi reserves the right to change its Fee Policy from time to time. In particular, Jolchobi may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Jolchobi reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Jolchobi.in.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Jolchobi’s name is stated as the source and prior written permission of Jolchobi.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents
upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer
conduct or forward surveys, contests, pyramid schemes or chain letters
download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
violate any applicable laws or regulations for the time being in force in or outside India; and
violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s.
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Acceptance of orders:
The orders are accepted via website, Android app, IOs app.
Only in case of special requirements we accept orders on mail and Customer care phone.
By placing an order at our website, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on Jolchobi.in website.
Your submitting of the order is subject to our acceptance of the offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
We will not consider ourselves bound by a contract with you in any given situation.
Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 9am and 7pm.
In case of a delivery not possible on public holidays or local restriction, orders will be delivered on the next working day.
To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact number or e-mail address so that we can inform you if any delivery problems are encountered.
If, for any reason, you wish to change or cancel your order, you can easily do so by calling +91 91631 78602 (8:00 am – 11:00 pm) or send an email to [email protected]
Please give us at least 48 hours notice before the requested delivery date.
Orders cannot be canceled or modified within 48 hrs from delivery date.
fully customized products cannot be canceled
Delivery confirmation for all midnight deliveries will be notified the next day before 10:00 am.
We take preference “Preferred Delivery Time” from customer, it is for your convenience and we make our best efforts to deliver your order within “preferred timeline” however this is not guaranteed and may not always be possible.
During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However, please be assured that our team is working hard to get your orders delivered as soon as possible.
If the recipient is not found at home / office, your gift will be delivered to the neighbour, or security. At reception (in case of office), your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient’s number is incorrect, not responding, or is unavailable, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs. from scheduled delivery time.
If, for any reason, the delivery is “refused by recipient”, the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We, however, will try our best to convince the recipient for accepting the delivery.
A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and decision of the management will be final. Under no circumstances will the refund amount can exceed the amount paid by customer. We are not liable for any loss or claim beyond the amount actually paid by customer.
Our team works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
In rare case of service failure or quality complaint, you can write an email to [email protected] and our team will respond to you within 8-12 working hours.
Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
Customer Service Desk
In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:
Email us:[email protected]
Call us: +91 91631 78602 (7:00 am – 10:00 pm) closed on Sundays and major holidays.