Privacy Policy

We thank you from the bottom of our hearts for placing an order with us and making us a part of your celebration. We strive to make your celebration memorable and wonderful.

Our Privacy Policy governs your visit to www.jolchobi.in and explains how we collect information. which results from your use of our Services.

We love our work and strive to serve people in their celebration and have fun doing it. We try our level best to ensure that everything we display on our website is delivered with the same quality as promised. We take care to follow certain guidelines, rules, and procedures while serving you. These terms are there not to scare the user but to minimize the areas of conflict We have listed these so that the user is aware of the procedures and rules that may affect him/her, his/her order, and the recipient.

User Account, Password, and Security:

  • Our Terms (“Terms”) govern all use of our Services and constitute your agreement with us (“Agreement”) along with the Privacy Policy.
  • Learn about user accounts, passwords, and security –
  • After completing the website registration process you will receive a password and account designation.
  • You are responsible for maintaining the confidentiality of your password and account and you are solely responsible for all activities that occur under your password or account.
  • You agree to notify Jolchobi.in immediately of any unauthorized use of your password or account or any other breach of security and ensure that you exit from your account at the end of each session. Jolchobi.in cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

Services Offered:

JoJacobin provides a number of internet-based services through the website viz.- All such services, collectively, our services. Users of such a service can buy genuine merchandise from various brands as gifts such as Pure Copper Bottle, Home Decor products and Coasters, Super Hero’s Key-Chain, Combo Products, and other gift items. After placing the order Jolchobi. in will send the product to you or the person you are gifting and you will pay for the service.

Payment:

  • We shall not be liable for any loss incurred by you, directly or indirectly, while using any payment method/s available on the Website.
  • We shall not take any responsibility for any transaction due to lack of authorization, or exceeding the predetermined limit mutually agreed upon between you and your “Bank/s”, or any payment problems arising from the transaction, or any other reason for the transaction to fail.
  • All payments made by you against purchases/services on the Website shall be compulsorily in Indian Rupees acceptable in our country.
  • The Website will not facilitate transactions in any other currency for purchases made on the Website.
  • Before shipping/delivering your order to you, we will provide you with supporting documents.
  • To establish ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
  • Order Acceptance:
  • Orders are accepted through website, Android app, iOS app.
  • We accept orders by mail and customer care phone only in case of special requirements. If a customer orders a single piece then prepayment has to be made and if someone makes a bulk order then 70% of the total amount has to be paid in advance.

Delivery

  • When placing an order on our website you are bound by our terms and conditions contained in these terms and conditions and all terms and conditions on the Jolchobi.in the website.
  • Your order submission is subject to our acceptance of the offer.
  • We will send order details confirmation to the email address you provided to advise us that we have processed your order.
  • We will not consider ourselves bound by a contract with you in any given circumstance.
  • Delivery by courier service cannot be delivered on time. However, all orders will be delivered between 9 am and 7 pm on working days.
  • Orders will be delivered on the next working day if delivery is not possible on public holidays or local restrictions.
  • To avoid problems or delays in delivery, please include your full address including your postcode and telephone number so we can notify you of any delivery issues.
  • For any reason, if you want to change or cancel your order, you can easily call +91 91631 78602 (8:00 am – 11:00 pm) or send an email to [email protected]
  • Please give us at least 48 hours’ notice before the requested delivery date as orders cannot be canceled or changed within 48 hours.
  • Delivery confirmation for all midnight deliveries will be communicated the next day before 10:00 AM.
  • During peak holidays, festivals, or events, our customer service agents may not provide immediate delivery confirmation.
  • If the recipient is not available at home/office, the product you ordered will be delivered to a neighbor or security.
  • On reception (in case of office), your order will be treated as delivered and we will never be responsible for any loss or damage to the items.
  • If the recipient’s number is incorrect or unresponsive or unavailable, the delivery may not be possible and therefore the recipient must collect the order from our delivery center within 24 hours.

Refund

  • A refund can only be accepted in case of service failure. Our team will first assess whether any order is eligible for a refund after which our management decision will be final.
  • In no event shall the refund amount exceed the amount paid by the Customer.
  • We are not responsible for any damages or claims beyond the amount paid by the customer.
  • Our team works very hard to provide the best quality and service experience to its customers.
  • For us, our customers and business are the most important and we care about providing the best.
  • In case of service failure or quality complaint, you can write us an email at [email protected]
  • Our team will respond to you within 8-12 working hours.
  • Our team will process a quick inquiry on your order.
  • In case of any quality/service failure, we guarantee to redeliver your product within the next 24 hours with complimentary flowers.

By placing an order on our website you agree to our terms and conditions contained in these terms and conditions and appearing anywhere on the Jolchobi.in website.

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